Privacy Policy

This Privacy Policy explains how Betflare Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in relation to their information. This policy is written for players in Australia and applies to information handled through the website, account services and related communications.

Betflare Casino operates under a licence issued by the Curaçao Gaming Control Board, licence number OGL/2024/112/0974, with mandatory responsible gambling tools and third-party dispute resolution required under that licence.

Information we may collect

Betflare Casino may collect information that is needed to provide online gambling services, manage player accounts, meet security requirements and respond to enquiries. The information collected will depend on how a player uses the website and the services available at the relevant time. Players should provide information that is accurate, complete and kept up to date.

Account and contact information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, account login details and contact details. It may also record account preferences, responsible gambling settings, communications preferences and information supplied during customer support conversations.

Identity and verification information

To help confirm a player’s identity, age and eligibility, the site may request verification information and copies of documents. This can include documents used to verify identity, age, address or the source of funds where appropriate. Verification information may be reviewed using internal processes or specialist service providers. Players should only provide documents through approved and secure website channels.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment details may be processed by payment providers, and the site may receive confirmation or limited information needed to record and manage a transaction. Full payment card details may not be stored by the casino where processing is performed by an external payment service.

Device, technical and usage information

When a player visits the website, technical information may be collected automatically. This can include an IP address, browser type, device information, operating system, language settings, general location information, pages viewed, session times, referring links and information about how the website is used. This information may be combined with account or transaction information where necessary for security, service operation or support.

How we use information

Personal information is used for purposes connected with operating the website and providing casino services. The site aims to collect and use information that is reasonably relevant to these purposes. Typical uses include:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Verifying identity, age and account information.
Supporting responsible gambling measures and account safety processes.
Detecting, preventing and investigating fraud, scams, money laundering, account misuse and other prohibited activity.
Meeting legal, regulatory, record-keeping and compliance obligations.
Providing customer support, investigating complaints and resolving technical issues.
Monitoring website performance, improving features and maintaining the security of systems.
Sending service messages about accounts, transactions, security, policy changes and other essential matters.
Sending marketing communications where permitted and where the player has given the relevant permission or has otherwise chosen to receive them.

The site may use information to create internal risk or security assessments. These checks can help identify unusual activity, protect players and the business, and ensure that account activity is consistent with applicable requirements. Automated tools may sometimes assist with these checks, although further review may be undertaken where appropriate.

Information may be shared where reasonably necessary with payment providers, identity and verification services, technology providers, security and fraud prevention services, professional advisers, customer support providers and other suppliers that help operate the website. Information may also be disclosed where required or permitted by law, to protect rights and safety, or in connection with suspected unlawful or harmful activity. Service providers are expected to handle information for appropriate purposes and with suitable safeguards.

Cookies and similar technologies

Betflare Casino may use cookies and similar technologies to make the website work, remember preferences, support account sessions, improve performance and understand how visitors use the site. Some cookies are necessary for core functions, including security and access to account features. Other cookies may support analytics, personalisation or marketing, depending on the settings and services in use.

Cookies are small files or data items stored on a device by a website. They may help recognise a returning browser, maintain a secure session or provide information about website activity. Cookies do not necessarily identify a player by name, but information collected through them may be linked with account or device information where appropriate.

Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect website functionality, account access or the availability of some features. Browser settings and available controls can vary between devices and browsers, so players should review the relevant browser guidance before changing their preferences.

Security, storage and retention

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, monitoring, authentication procedures and staff or supplier confidentiality requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details and avoid sharing passwords.

Personal information may be stored or processed using systems operated by the site or by service providers supporting its operations. Depending on the service, information may be handled in Australia or another location. Where information is handled by a third party, appropriate arrangements and safeguards are intended to support its protection and lawful use.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Players should understand that closing an account does not necessarily result in the immediate deletion of every record. Certain information may need to remain available for compliance, dispute handling, fraud prevention, audit, security or other legitimate purposes. Access to a closed account may be restricted in accordance with the site’s account processes.

Your privacy choices and rights

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is used. Players may also request that inaccurate or incomplete information be corrected. In some circumstances, a player may request deletion of personal information. Deletion requests may be limited where information must be retained for legal, security, dispute resolution, fraud prevention or other legitimate reasons.

Players can withdraw consent to marketing communications at any time by using an unsubscribe option in a marketing message, changing available account preferences or contacting support. Withdrawing marketing consent will not normally stop essential service communications, such as messages about account security, transactions, verification, responsible gambling or material service changes.

How to make a data request

To request access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@betflarecasino.wtf. Please describe your request clearly and provide enough information to help locate the relevant account. For security, additional information may be requested to confirm identity before a request is completed. Requests will be considered and handled within a reasonable time, subject to applicable requirements and any necessary checks.

If a player believes that information has been handled incorrectly, they should first contact support so the matter can be reviewed. Players may also have the right to raise a privacy concern with an appropriate privacy or consumer protection body in Australia. Nothing in this policy is intended to remove rights that cannot lawfully be excluded.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the website after a material update.